Evaluation of the Efficiency of Human Resources Management in Businesses with Four C Performance Model

Abstract

The human resources in the institutions describe the persons who perform the productive activities directly or indirectly. Human resources management, on the other hand, is the entirety or system of employing the employees in an effective and efficient manner. The organizations are required to create a human resources management system, evaluate and monitor the activities and policies in order to reduce the costs and increase the efficiency and quality.  In this study, it was targeted to increase the quality, productivity and performance in Karabuk State Hospital with setting up a successful and effective human resources management system as well as with evaluating and monitorizing the efficiency of the system. The study was carried out by evaluating healthcare personnel and other general administrative services personnel with 4c performance model. Face-to-face interviews regarding the basic components of the model were done with focus group through a preliminary study. Considering the interviews, questionnaires were prepared and findings were evaluated according to questionnaire results. These results were assessed on general and profession bases and it was put emphasis on focus of the problem. Results has showed that goal congruence and harmonization between employees and business goals is weak and commitment of employees is at high level. In the context of harmonization, it is quite
important to provide cooperation between personnel and administrative staff and to ensure goal congruence. Low level of sufficiency in administrative staff has revealed the necessity of general pre-training and professional training of administrative staff. Continuity of inservice training in the business will ensure the sufficiency of employees and increase the quality and performance of services.