Impact of ISO 9001QMS Practices on the Output of Firms: A Case Study in Kurdistan Region of Iraq

Özet

Aim of the current study was to understand how the ISO 9001 certification effected the firms’ external benefits. For this purpose, data was collected from various enterprises in Kurdistan Region of Iraq. In total, 100 data was collected from 50 different companies. Questions were asked to at least two managers in the same company. Obtained data was tested initially from the validity and the reliability points. After clearing the validity and the reliability of the data, regression analysis was conducted to test the hypotheses. The results shown that companies in the region obtained certification mainly for the marketing purposes. Hence, the external benefits were achieved only from the customer focus point of view.